This Manual was prepared with the purpose of guiding the work of certified drivers regarding the behaviour of chauffeuring passengers, vehicle care and preservation procedures, as well as daily behaviour in traffic, when performing a service for AC Global Travel. May the guidelines and tips in this policy contribute to the improvement of the work of transport professionals.

1. The Vehicle

The vehicle that will be used by our partners to provide services must follow all the requirements of the checklist, in the act of homologation for attracting suppliers. Some daily checks on the vehicle and equipment contribute to its proper functioning, reduce maintenance costs and considerably increase safety. Take it as a rule and always check that the vehicle to be used in the service provision follows the guidelines below:

• The condition of the tires (whether they are low or flat);
• The engine oil level;
• The radiator and windshield wiper water level;
• Vehicle cleaning, including seats, doors and floor;
• Operation of headlights and signalling lights;
• The condition of the spare tire, safety equipment and signalling items;
• Fuel level (it is necessary to keep the vehicle always filled up);
• The functioning of the electrical part in general, including the air conditioning.
• Try to ensure the vehicle’s conservation.
• It is the driver’s obligation to keep the vehicle clean.
• It is the driver’s responsibility to request the scheduling of revisions according to the mileage indicated in the vehicle’s user, warranty, and revisions manual.

2. Personal Presentation

Always work in uniform if you are an employee hired by AC Global Travel. If you are an approved partner driver, we consider the following: pants, shirt, tie and shoes. Under any circumstances, the use of shorts, jerseys, sandals, slippers, sneakers and caps is prohibited. Thinking about your personal appearance and respect for our customers that we transport daily, avoid smoking during any services provided by AC Global Travel. In addition, it is important to remember that the national Anti-Smoking Law prohibits smoking in places of collective use, including in an environment partially enclosed by a wall or awning.

3. Before departure

We ask our certified drivers and partners for the following items before starting a service for AC Global Travel:

• Inquire in advance with the AC Global Travel Logistics team about passenger data and the destination to be travelled;
• If you are using the AC Global Travel Driver App, make sure in advance that you have already accepted the service so that the team can monitor the service via GPS.
• Know the route in advance so you don’t get lost on the way.
• Make sure in advance, as instructed by the logistics team, the need to wait for the passenger at the destination.
• Check that the mirrors are correctly positioned.
• Check the height of the pedals and brakes.
• Check that the handbrake lever locks properly.
• Check for any warning signs on the instrument panel.

4. Welcoming Passengers

Approach the passenger, introduce yourself to him and lead him to the vehicle, opening the vehicle door and closing it when the passenger is seated. Remember: by calling the person by name, you show interest and consideration. Offer to help carry documents or other volumes. These acts of courtesy are always recognized.

Example: Good morning, Mr. Pedro! My name is Rafael and I am the driver who will transfer you. Mr. can you follow me?

5. Starting the Transfer

• Always wear your seat belt and make sure that all passengers are also wearing it correctly, even in the back seats.
• Do not accelerate unnecessarily.
• Do not start the vehicle suddenly.
• Only turn on the vehicle radio if your “client” wants it.
• Do not turn on the vehicle’s air conditioning without first identifying whether the passenger wants the equipment to be activated. Remember: when it comes to air conditioning, each person likes a different temperature.
• Be discreet and wait for the passenger to initiate a conversation.

6. Good conduct and defensive driving

All approved partner drivers must have a defensive driving course. Transporting lives is a function of great responsibility. Therefore, having good conduct in traffic and ensuring the safety of passengers and pedestrians is essential. Defensive driving details the defensive measures to avoid accidents, rather reflecting mainly on the procedures performed by the preventive driver.