Privacy Policy

Privacy Policy

  1.  General information

This Privacy Policy applies to all users and visitors to the website and AC Global Travel applications: Passenger and Driver. To clarify the way of collecting, using, storing, processing, and protecting the personal data of users and visitors, under the terms of the General Law for the Protection of Personal Data: Law No. 13,709/2018 and Law No. 12,965/2014. This policy demonstrates transparency on the subject and clarifies all interested parties about the reason for collecting data and how all users can manage their information. By using the services and providing information and personal data, the user/visitor is consenting to this Privacy Policy and Terms of Use of Ac Global Travel and allows/authorizes all its terms, guaranteeing the veracity of the information and data made available. AC Global Travel asks all users and visitors to read this term carefully and if you do not agree with the terms below, we ask that the user/visitor not access the website and/or application. The responsibility for the protection of privacy is exclusive to each user and visitor, so we recommend that you do not disclose your passwords, by email, telephone, or any other means. If you are a minor, it must be done with the specific consent and highlighted by a legal guardian, before disclosing information to anyone on the Internet.

  1. Collected Information

Personal information and data are always collected when the user or visitor registers on our website, applications or fills in a form. When ordering or registering on our platforms, as appropriate, you will be asked for basic identification data such as: full name, address, electronic address (e-mail), contract telephone number (landline and mobile) and from them, we can identify the user or visitor, in addition to guaranteeing and preserving security. AC Global Travel may also store purchase data, as well as navigation optimization data. Interaction and access information is collected by the company to ensure a better user experience. When making an online payment, data related to registration to make a reservation will be temporarily stored. When making a payment for a reservation, other data related to or necessary for its execution may be collected and stored, including the content of any communications with the user. For the reservation to be made, in addition to the personal data mentioned above for registration, we collect and store information about: Payment, such as credit card details. On this occasion, we store your payment card number temporarily until the payment gateway confirms the transaction, after this confirmation, your card data will no longer be stored in our database, unless you choose to save your data. of payment in this online store. Address and contact, we also collect and store the user’s address and contact telephone number, data that is necessary to carry out the delivery and contact the user for the purpose of exchanges, returns, doubts, among others. We also use your location upon your approval to complete the delivery and improve the experience and navigation.

  1. Purpose of use of information

The information and data collected are intended to provide a special and individualized treatment for each one, to improve, facilitate, streamline our communication channel with our customers, users and visitors, as well as to better know them and provide services that meet needs, expectations and preferences, in addition to understanding how each one uses the services of each platform and improving them.

  1. Security, Storage and Data Protection

Personal information and data are protected with security and confidentiality measures, to protect our customers, users and visitors from unauthorized access and situations of destruction, loss, and alteration. Still to provide our users with a safe and reliable environment, we use technologies and cryptography, which guarantee the transmission of data in a safe and confidential way, all to maintain the integrity, confidentiality and security of your information. AC Global Travel uses applications hosted on Kinghost’s servers to carry out its operations. Data and information are stored in our databases, during the period necessary to comply with the provisions of item I, article 15, of Law No. Law requires other treatment and the provisions set out in Article 16 of said Law. All information and data collected on the website and application will be stored in our database, without any human interference. In addition, all analyzes carried out with your individual information will also be done by electronic processing and the results presented will always be statistical summaries, in which your name will be kept confidential. However, information may be disclosed if AC Global Travel is required to.

  1. Information Sharing

AC Global Travel does not sell or transfer your personally identifiable information to third parties. We may disclose your information and personal data for the fulfilment and execution of legal, regulatory and contractual obligations, as well as for the protection and regular exercise of rights by the user/visitor and by AC Global Travel. In case of need to share statistical information, we use techniques of anonymized, grouped, cookies or other information, ensuring that they do not allow the personal identification of Users and visitors.

  1. Maintenance, Deletion and Correction of Information

The request for updating, correcting, or deleting your information and data collected in accordance with this Privacy Policy may be carried out through our contact channels. We emphasize that we may keep the information to comply with legal, contractual, and regulatory obligations, to protect and exercise the rights of AC Global Travel and data subjects.

  1. GPS tracking

By downloading the AC Global Travel Driver APP or Passenger application, the user agrees to receive the OTP variation on his registered mobile number to log in to the application. We collect the minimum information necessary only for the GPS tracking service. Background location is used to track the driver’s location so that AC Global Travel’s administrative system can see where the driver is. AC Global Travel may collect GPS (Global Positioning System) location information from the cell phones of partner drivers and users. Licensed drivers’ location information can be captured when the driver app is running on the driver’s cell phone during trips, as long as the driver is logged in to receive trips. When you sign up for the Driver app, you will receive a request on your device asking permission to share information about your location, including geolocation data collected via Bluetooth and nearby Wi-Fi. This information includes location data collected via Bluetooth and nearby Wi-Fi signals. By default, and to ensure the best service available, the AC Global Travel driver app prompts the user to enable the “Allow only when using the app” location services option. We use location data to monitor partner drivers. We also use them to view travel history on your receipts, understand and resolve support contacts, as well as troubleshoot software issues and bugs, and report to customers. In device settings, users have the option to opt out of collecting GPS location information, and if they choose this option, that user data will not be captured. On devices, you will have 3 location setting options:

Allow all the time: We will collect location information at any time, even when you are not actively using the AC Global Travel Driver app. If a service needs access to the “Allow all the time” option, we will ask for your permission when you activate the service.

Allow only when using the app: We will collect location information when the app is visible on the screen, when you have requested a ride, or while traveling. If set to “While using the app”, notifications will constantly appear on the device whenever location data is collected in the background.

Deny: This option disables the AC Global Travel driver app’s location services. To use the app, you must manually enter the departure and destination locations. Even if location services are turned off in your app, location information will be collected from the partner driver’s app during the trip and linked to your account.

  1. Changes to the Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time and may be made at the discretion of AC Global Travel and changes will be automatically updated on our company’s website and/or application, with the date of change explicit. Therefore, it is recommended that the user and visitor review it frequently.

  1. Contact

In case of doubts or further clarifications about this privacy policy and terms of use, the user can contact us using the information below.

E-mail: [email protected]

REQUEST quotation

Solicite cotação

REQUEST quotation

Solicite cotação